ph3bet Privacy Policy

1 Introduction and Scope

1.1 ph3bet operates the online gaming platform accessible at ph3bet.vip, offering casino games, live dealer tables, slots, bingo, and sports betting services to players in the Philippines. In the course of providing these services, ph3bet necessarily collects and processes personal information about its players and website visitors.

1.2 This Policy applies to all personal data collected by ph3bet through: (a) the ph3bet website at ph3bet.vip; (b) any ph3bet mobile application; (c) ph3bet's customer support channels, including live chat and email; and (d) any other interaction you have with ph3bet in connection with the platform.

1.3 ph3bet acts as the Personal Information Controller in respect of the personal data it collects from players, as defined under the Data Privacy Act of 2012. ph3bet is responsible for ensuring that personal data is processed lawfully, fairly, and transparently.

1.4 This Policy should be read alongside ph3bet's Terms & Conditions, which are available at ph3bet.vip/terms-conditions.

2 Personal Data We Collect

2.1 ph3bet collects personal data that you provide directly to us, as well as data that is generated automatically through your use of the platform. The categories of personal data we collect include:

2.1.1 Registration and Identity Data:

• Full legal name;
• Date of birth (for age verification — players must be 21 years or older);
• Email address;
• Mobile phone number;
• Residential address (including city, province, and postal code);
• Username and password (stored in encrypted form).

2.1.2 Identity Verification (KYC) Data:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address documents;
• Selfie or facial image for identity verification purposes;
• Tax Identification Number (TIN) where required by applicable regulations.

2.1.3 Financial and Transaction Data:

• GCash account number or registered mobile number;
• PayMaya/Maya account details;
• Bank account details (bank name, account number, account name) for bank transfer transactions via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank;
• Debit card details where applicable;
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used.

2.1.4 Gaming Activity Data:

• Game history, including games played, wagers placed, and outcomes;
• Session duration and frequency of play;
• Bonus and promotion usage;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.1.5 Technical and Usage Data:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited on ph3bet.vip and time spent on each page;
• Referring website or source;
• Cookie identifiers and similar tracking data.

2.1.6 Communications Data:

• Records of your communications with ph3bet support, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

3 How We Use Your Personal Data

3.1 ph3bet uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and manage your ph3bet player account, including processing your registration, verifying your identity, and managing your account settings;
• Service Delivery: To provide you with access to ph3bet's gaming services, process your deposits and withdrawals, and deliver the features and functionality of the platform;
• KYC and Age Verification: To verify that you are at least 21 years of age and to comply with our Know Your Customer obligations under applicable Philippine regulations;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to maintain accurate financial records;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform;
• Regulatory Compliance: To comply with our legal and regulatory obligations, including reporting requirements under Philippine gaming regulations and anti-money laundering laws;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session timers, and self-exclusion;
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance;
• Platform Improvement: To analyse usage patterns and improve the ph3bet platform, including game offerings, user interface, and overall player experience;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications (see Section 11).

4 Legal Basis for Processing

4.1 ph3bet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and ph3bet (i.e., the Terms & Conditions), including account management, payment processing, and service delivery;
• Legal Obligation: Processing is necessary for ph3bet to comply with its legal and regulatory obligations, including KYC verification, AML reporting, and age verification requirements;
• Legitimate Interests: Processing is necessary for ph3bet's legitimate interests, including fraud prevention, platform security, and improving the quality of our services, provided that such interests are not overridden by your rights and interests;
• Consent: For certain processing activities, such as sending marketing communications, ph3bet relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Personal Data

5.1 ph3bet does not sell your personal data to third parties. ph3bet may share your personal data with the following categories of recipients where necessary:

• Payment Service Providers: GCash, PayMaya/Maya, and Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals;
• KYC and Identity Verification Providers: Third-party identity verification services that assist ph3bet in verifying player identities and age;
• Game Software Providers: Game developers and platform providers whose games are offered on ph3bet, to the extent necessary to deliver gaming services;
• Regulatory Authorities: The Philippine Amusement and Gaming Corporation (PAGCOR) and other relevant Philippine regulatory bodies, as required by law;
• Law Enforcement: Philippine law enforcement agencies and courts, where ph3bet is legally required to disclose personal data;
• Anti-Money Laundering Authorities: The Anti-Money Laundering Council (AMLC) and related bodies, where ph3bet is required to report suspicious transactions under the Anti-Money Laundering Act;
• IT and Security Service Providers: Third-party providers of hosting, cybersecurity, and technical infrastructure services that support the ph3bet platform.

5.2 All third parties with whom ph3bet shares personal data are required to handle that data in accordance with applicable data protection laws and ph3bet's data processing requirements. ph3bet does not authorise third parties to use your personal data for their own marketing purposes.

6 Cookies and Tracking Technologies

6.1 ph3bet uses cookies and similar tracking technologies on ph3bet.vip to enhance your experience on the platform and to collect usage data. Cookies are small text files stored on your device when you visit a website.

6.2 ph3bet uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the ph3bet platform, including maintaining your login session and enabling core platform functionality. These cookies cannot be disabled;
• Performance and Analytics Cookies: Used to collect information about how players use ph3bet.vip, including which pages are visited most frequently and how players navigate the platform. This data is used to improve the platform;
• Functional Cookies: Used to remember your preferences and settings, such as your preferred language and display settings;
• Security Cookies: Used to detect and prevent fraudulent activity and to protect the security of your account.

6.3 You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph3bet platform. For strictly necessary cookies, disabling them may prevent you from accessing core platform features.

6.4 ph3bet may also use web beacons, pixel tags, and similar technologies in conjunction with cookies to track player activity and measure the effectiveness of marketing communications. These technologies work in a similar way to cookies and are subject to the same controls.

7 Data Retention

7.1 ph3bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

7.2 The following retention periods apply to the main categories of personal data held by ph3bet:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations;
• KYC Documents: Retained for a minimum of five (5) years from the date of collection or from the date of the last transaction, whichever is later, as required by the Anti-Money Laundering Act;
• Financial and Transaction Records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming Activity Data: Retained for a minimum of three (3) years from the date of each gaming session;
• Customer Support Records: Retained for a minimum of three (3) years from the date of each interaction;
• Marketing Consent Records: Retained for the duration of your account and for one (1) year following withdrawal of consent.

7.3 Where ph3bet is required by law to retain personal data for a longer period, the statutory retention period will apply. At the end of the applicable retention period, ph3bet will securely delete or anonymise your personal data.

8 Data Security

8.1 ph3bet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and ph3bet.vip is encrypted using industry-standard SSL/TLS protocols. Sensitive data, including passwords and financial information, is encrypted at rest;
• Access Controls: Access to personal data within ph3bet is restricted to authorised personnel who require access to perform their job functions. All staff with access to personal data are subject to confidentiality obligations;
• Two-Factor Authentication: ph3bet offers two-factor authentication for player accounts to provide an additional layer of security against unauthorised access;
• Regular Security Audits: ph3bet conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the platform;
• Incident Response: ph3bet maintains a data breach response plan and will notify affected players and the National Privacy Commission (NPC) in the event of a personal data breach, in accordance with the requirements of the Data Privacy Act of 2012.

8.2 While ph3bet takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. ph3bet cannot guarantee the absolute security of your data and encourages you to take steps to protect your own account, including using a strong, unique password and enabling two-factor authentication.

9 Your Data Privacy Rights

9.1 Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by ph3bet:

• Right to be Informed: You have the right to be informed about how ph3bet collects and processes your personal data, as set out in this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data ph3bet holds about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request that ph3bet correct any inaccurate or incomplete personal data it holds about you;
• Right to Erasure: You have the right to request that ph3bet delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph3bet's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on ph3bet's legitimate interests;
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that ph3bet transmit that data to another controller where technically feasible;
• Right to Withdraw Consent: Where ph3bet processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that ph3bet has processed your personal data in violation of the Data Privacy Act of 2012.

9.2 To exercise any of the rights listed above, please contact ph3bet's Data Protection Officer via the contact details provided in Section 13 of this Policy. ph3bet will respond to all data rights requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.

9.3 ph3bet may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person. You may be asked to provide a copy of a government-issued ID for this purpose.

10 Children's Privacy and Age Restriction

10.1 The ph3bet platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ph3bet does not knowingly collect personal data from individuals under the age of 21.

10.2 If ph3bet becomes aware that it has collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.

10.3 If you are a parent or guardian and believe that your child has registered an account on ph3bet, please contact ph3bet support immediately via live chat so that the account can be investigated and closed.

10.4 ph3bet uses age verification measures during the registration process and may request additional KYC documentation to confirm that a player meets the 21+ age requirement. These measures are in place to protect minors and to comply with Philippine gaming law.

11 Marketing Communications

11.1 With your consent, ph3bet may send you marketing communications about promotions, bonuses, new games, and platform updates via email, SMS, or in-platform notifications. You may provide or withdraw your consent to receive marketing communications at any time through your account settings or by contacting ph3bet support.

11.2 ph3bet will not send you unsolicited marketing communications. All marketing emails sent by ph3bet will include a clear and easy-to-use unsubscribe mechanism. Unsubscribe requests will be processed within 5 business days.

11.3 Please note that even if you opt out of marketing communications, ph3bet may still send you transactional and service-related communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts.

11.4 ph3bet's marketing communications will always be clearly identified as coming from ph3bet. ph3bet will never send marketing communications that impersonate another brand or organisation.

12 Changes to This Privacy Policy

12.1 ph3bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. Where changes are material, ph3bet will provide reasonable notice to registered players via email or a prominent notice on the platform prior to the changes taking effect.

12.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the ph3bet platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes.

12.3 ph3bet encourages you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. The most current version of this Policy will always be available at ph3bet.vip/privacy-policy.

13 Contact and Data Protection Officer

13.1 ph3bet has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to this Privacy Policy or ph3bet's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the ph3bet platform at ph3bet.vip
• Email: [email protected]
• Subject Line: Please use "Data Privacy Request" or "DPO Enquiry" in your subject line for faster routing

13.2 If you are not satisfied with ph3bet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.